ERP/CRM

ERP/CRM

Enterprise Resource Planning (ERP):

Successful ERP implementation requires multiple things to work in tandem, business process understanding, technology expertise, and change management process and project management. We have the right teams with experience to execute a full scale implementation. We also have expert consultants to help with one off effort as required. Ultimately our goal is to realize value for our customers through their ERP implementation.

SAP Consulting

It is well known that an SAP implementation can be extremely challenging, complex and when things go wrong, can affect your day-to-day business, which is detrimental. Deep rooted expertise, consultants with SAP expertise and knowledge of client business processes can avert this scenario. Our consultants at IT caliber have navigated through this path several times, and their experience will no doubt deliver successful SAP implementation at your business.

SAP is a robust and complex ERP system, we offer perfect solutions as per your requirements, let us help you with your endeavors. We provide SAP experts in ECC 6.0, R/3, All in One, Business By Design, and other versions of SAP.

IT Caliber functional and technical consultants in SAP modules include:
  • Finance and Controlling (FICO)
  • Production Planning (PP)
  • Inventory and Materials Management (MM)
  • Production Planning (PP)
  • Sales and Distribution (SD)
  • Plant Maintenance (PM)
  • Customer Relationship Management (CRM)
  • Business Intelligence (BI)
SAP Implementation considerations:
  • Project planning
  • System & Business study
  • System design and business blueprint
  • Business process review and re-engineering
  • Industry standards vs client evaluation
  • Change management, engaging employees
  • User SAP portal training but business/functional users
  • Implementation planning and support
Oracle Consulting

IT Caliber offers complete life cycle solution on all Oracle initiatives. Our consultants have experience to implement successful Oracle ERP solutions. Whether it is a specific assignment or execution of a project, out talent can make the difference.

Our consultants are in the areas of E-Business Suite (EBS), PeopleSoft, Hyperion and other oracle applications.Our expertise caters as follows:
  • Oracle Financials
  • Oracle Human Resource Management System (HRMS)
  • Oracle Customer Service Management
  • Oracle Projects Portfolio
  • Oracle Supply Chain Applications
  • Oracle Financials
  • Oracle Advanced Procurement
  • Oracle Value Chain Planning & Execution
  • Oracle Customer Relationship Management
  • Other E-Business modules
Microsoft Consulting

IT Caliber offers complete life cycle solution on all Microsoft initiatives. Our consultants have experience to implement successful Microsoft ERP solutions. Whether it is a specific assignment or execution of a full blown project, our talent can make the difference.

Microsoft ERP functional and technical expertise:
  • Microsoft Dynamics AX (Axapta)
  • Microsoft Dynamics NAV (Navision)
  • Microsoft Dynamics CRM
Further into Microsoft Dynamics modules and functions:
  • Human Capital Management
  • Manufacturing
  • Financials
  • Distribution
  • Project Management
  • Publicsector fund accounting
  • Product configurator
  • Procurement
  • CRM
Customer relation management (CRM):

CRM deployments have its own set of challenges. As it involves with people, appropriate change management, engagements and communication is essential. User adoption is one of the main challenges in CRM. With our experience, we gained insights into these processes, both on technology front and people front. Our best practices and tailor made implementation techniques would come in quite handy for our customers.

CRM application utilization is a direct result of successful CRM that includes all stake holders on board. This leads to better data input, more process automation, enhanced information reporting and a much returns on your CRM software investment. A perfect fit team, with clear objectives and planning are required to this to happen. It is easier said than done, but we at IT Caliber based on our varied experience believe that it could be done.

Some of our technical expertise includes:
  • Siebel
  • Oracle E-Biz CRM
  • PeopleSoft
  • Microsoft Dynamics
  • mySAP
  • Vantive
  • SalesForce.com